PwC CEO Learns Repeated Email Explaining Is Actually Necessary
KEY POINTS
- •Paul Griggs, PwC US CEO and senior partner for nearly 30 years, shared his communication challenges in 2026.
- •After becoming CEO two years earlier, he learned employees wanted him to explain decisions more thoroughly and frequently.
- •His team advised him to repeat messages up to seven times and use different communication methods to ensure clarity.
Paul Griggs, PwC US CEO and veteran senior partner of three decades, admitted in 2026 he's long avoided what he calls 'over-communication'—also known as spelling things out more than twice. After taking over two years ago, he finally realized employees actually wanted him to explain his decisions more, and not rely on tiny email haikus. Employees pushed back against his philosophy of 'simplifying and slowing down' communication, telling him they preferred he just repeat the details seven times and switch up the presentation style for good measure. It's impressive that after 30 years at a global consulting giant, this mighty leader is still learning the ancient art of talking a lot.
Share the Story
(1 of 3)Congratulations, PwC CEO, you cracked the code: repeating yourself seven times stops the chaos caused by simple silence. Welcome to leadership 101.
Imagine a world where CEOs actually communicate clearly the first time. PwC's Paul Griggs just found it after 30 years. Progress!
PwC CEO's communication strategy: 'Speak softly and repeatedly carry a big message—ideally seven iterations or more.'
Source: Businessinsider | Published: 8/7/2026 | Author: Ana Altchek
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