Starbucks' CEO vs. The Great Pumpkin Spice Sales Standoff

Starbucks' CEO vs. The Great Pumpkin Spice Sales Standoff
Photo by Jon Tyson on Unsplash

In a caffeine-fueled saga worthy of a soap opera, Brian Niccol—Chipotle and Taco Bell turnaround wizard—took the Starbucks helm on September 9, 2024, facing horror stories of buggy apps, understaffed chaos, and six straight quarters of falling sales through Q3 2025. His 'Back to Starbucks' plan, launched day one, included demanding baristas wear green jackets and hit a four-minute drink sprint. Stocks soared 25% the day he arrived but then pulled a sad 9% nosedive over the next year, while S&P 500 threw a 19% party. Pumpkin Spice became the coffee chain's saving grace with 'record-breaking sales' and 'strongest Tuesday ever,' proving nothing unites coffee lovers like saccharine fall spices. Free brewed coffee refills and a return to ceramic mugs are the new holy grail as Starbucks ditches 30% of its menu to slim down the order chaos—and finally stops charging extra for oat milk. Despite all this, Wall Street's analyst Asit Sharma insists, 'Traffic and repeat visits must improve,' aka we want more caffeine addicts. Niccol’s still steering Starbucks like a big ship in a storm, hoping to make cafĂ©s cozy again instead of app checkout lanes from internet purgatory.

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Source: Businessinsider | Published: 9/9/2025 | Author: Aditi Bharade,Katherine Tangalakis-Lippert