ServiceNow Slashes Jobs to Make Workflows Efficient for Its New AI Overlords
KEY POINTS
- •ServiceNow cut several hundred jobs globally throughout 2026, affecting a low single-digit percent of its 29,187 employees.
- •CEO Bill McDermott urged employees to redesign workflows using new technologies to model what their customers should do.
- •The company completed acquisitions of Armis and Veza and reported quarterly earnings that met or exceeded expectations.
ServiceNow, the software giant with 29,187 employees as of end 2025, has quietly culled a 'low single-digit' percentage of those staff since January 2026 – somewhere in the 'several hundred' range, because rounding up makes layoffs less horrifying. CEO Bill McDermott boldly promised headcount would stay flat this year, even while cutting enough folks that employees called it a 'very tough day.' Meanwhile, they’re juggling acquisitions of Armis and Veza, trying to turn chaos into efficiency—and reassuring investors by boasting strong quarterly sales and AI investment, despite whispers that AI might replace those very workflows they’re restructuring. The irony writes itself.
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(1 of 3)Nothing says ‘embrace AI’ like quietly shrinking your own workforce while boss promises the headcount won’t budge. Efficiency, or magical thinking?
ServiceNow’s motto: buy two companies, fire some employees, then tell customers to ‘streamline workflows.’ It’s called ‘Do as I say, not as I do.’
AI in software means fewer jobs for humans, but infinite meetings about ‘workflow efficiencies.’ The future is now, and it’s cruelly efficient.
Source: Businessinsider | Published: 7/28/2026 | Author: Alistair Barr
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