Shopify Decides Cyber Monday Needs a Coffee Break, Freezes at Checkout
KEY POINTS
- •Shopify experienced a major outage on Cyber Monday 2025, disrupting merchant login and transaction systems.
- •Around 11 a.m. ET, over 4,000 problem reports flooded Downdetector, spiking again at 1:15 p.m. ET.
- •President Harley Finkelstein recently celebrated $6.2 billion processed on Black Friday before facing the Cyber Monday crisis.
- •By 9 p.m. ET, service was still degraded for Point of Sale, API, Mobile, and Support functionalities.
On Cyber Monday 2025, Shopify, the Canadian e-commerce giant fueling over 10% of US sales, staged a surprise sleep-in. At precisely 11 a.m. ET, 4,000 merchants promptly discovered that logging in was as futile as finding a parking spot at Costco on Black Friday. Point-of-sale systems, mobile apps, and shipping label generators joined the digital mutiny. Shopify’s stock dipped 5.8%, a day everyone hopes their portfolio won’t remember. President Harley Finkelstein, fresh from bragging about a $6.2 billion Black Friday haul up 25% year-over-year, had to watch sellers desperate enough to post SOS messages on Instagram. By 9 p.m. ET, some services remained sluggish, proving even cloud giants suffer identity crises when demand spikes.
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When your software crashes at checkout on Cyber Monday, maybe it's time to question who’s really running the sale — humans or unreliable circuits doing their best impression of a tired barista.
Shopify’s idea of Black Friday magic? Turning millions of checkout clicks into cold coffee and confused sellers.
Nothing like a nice Cyber Monday outage to remind us all that 'the cloud' is probably just a guy on a bad Wi-Fi day.
Source: Businessinsider | Published: 12/2/2025 | Author: Katherine Li
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