Salesforce Axes 4,000 Humans, AI Sales Robots Throw Party
In a spicy move this March 2025, Salesforce CEO Marc Benioff shocked the tech world by chopping 4,000 support staff headsâgoing from 9,000 down to 5,000âby unleashing AI agents on customer support. These robo-reps now handle 50% of chats, freeing humans for lifeâs tough stuff like pondering if their Tesla autopilot is about to throw in the towel. With a mind-boggling backlog of 100 million untapped sales leads dating back 26 years, these digitized hustlers are calling back every single one like 90s telemarketers on Red Bull. Meanwhile, Nvidiaâs Jensen Huang promises no layoffs but 100 million AI assistants, because apparently tech CEOs moonlight as Silicon Valley optimists. Itâs the dawn of the 'omnichannel supervisor' prepping humans and AIs for a workforce where bots say 'I got this' â until they donât.
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Marc Benioff cut 4,000 Salesforce jobs by handing customer support to AI agents who tackle 100 million leads like theyâre swiping right on Tinderâwhile humans kick back, waiting for the autopilot to signal 'your turn.' Welcome to robo-sales hell.
Cutting 4,000 heads but calling it 'rebalancing'? Salesforceâs version of spring cleaning involves robot takeover and humans playing catch-up like theyâre stuck in autopilot mode at a Tesla joyride gone wrong.
AI agents at Salesforce are now ghosting customers faster than millennials waste Tinder matchesâ10 million leads hit snooze for 26 years, but these bots are the relentless exes we deserve.
Source: Businessinsider | Published: 9/1/2025 | Author: Shubhangi Goel
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