Salesforceâs âSophieâ AI: From Dream Demo to 1980s Robot Hell
Last fall, Salesforce unveiled âSophie,â an AI customer service rep born to charm Saks Fifth Avenue shoppers with sweater recs and shipping talk. CEO Marc Benioff promised a revolution right out of his own Time Magazine essay; meanwhile, Salesforceâs stock soared 50% by December like it was winning the tech lottery. Fast forward a year and Sophie is less Wall Street darling, more 1980s bank phone hellâawkward robot voice, basic commands, wait times, and a human rescue team. Less than half the 12,500 Agentforce customers pay, fewer than 2% use it extensively, and PepsiCoâs juggling 1.5 million stores with unclear gains. Gartner thinks 40% of these AI projects will tank by 2027, while insiders mutter âbet the farm on vaporwareâ and admins like Kristi Valente confess: âWe hired consultants and theyâre confused too.â Welcome to the agentic enterprise spaghetti bowl of demos that may never launch.
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Sophie the AI promised Sark Fifth Avenue the future but delivered a â90s phone tree nightmare instead. Turns out you canât replace human misery with a malfunctioning robot voice and expect people to smile through it.
If setting up Agentforce feels like assembling IKEA without instructions, congrats â youâre living the Salesforce dream where consultants get confused and patience runs out faster than their demo promises.
Marc Benioff bet big on AI, lost some chips, and now we get a chatbot thatâs a poorly dubbed 1980s VHS classic. Revolutionary? More like a retro rerun nobody asked for.
Source: Businessinsider | Published: 11/4/2025 | Author: Ashley Stewart
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